At Felix Wanderer, we value your satisfaction and stand behind the quality of our products. If for any reason you are not completely satisfied with your purchase, please review our return and refund policy below.
1. Eligibility for Returns
You may request a return if:
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The product you received is damaged, defective, or incorrect.
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The item is unused, in its original packaging, and includes all tags and accessories.
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You contact us within 48 hours of receiving the item.
Returns requested beyond this window may not be accepted.
2. Return Process
To initiate a return:
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Contact our support team with your order details, a description of the issue, and clear photos if applicable.
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Once approved, we will guide you through the return process.
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Returned items must be securely packaged to avoid damage during transit.
3. Refunds
Since we offer Cash on Delivery (COD) only, refunds are processed as follows:
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Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
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Refunds are typically processed within 7–10 business days after approval.
4. Non-Returnable Items
We do not accept returns for:
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Used items or products not in original condition
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Items returned without prior communication and approval
5. Damaged or Incorrect Items
If you receive an item that is damaged or different from what you ordered, please contact us immediately. We will ensure a free replacement or an appropriate resolution based on the issue.
6. Cancellations
Orders can be canceled before they are shipped. Once an item is out for delivery, cancellation is no longer possible.
7. Contact Us
If you have questions or need help with a return, reach out at [email protected].