At Felix Wanderer, we are committed to delivering your outdoor and travel essentials efficiently and reliably. Please review our shipping policy to understand how we handle orders and deliveries.
1. Payment Method
We offer Cash on Delivery (COD) for all orders. Payment is to be made in full at the time of delivery. Please ensure someone is available to receive and pay for the order at the delivery address.
2. Order Processing
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Orders are typically processed within 1-2 business days after confirmation.
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You will receive a notification once your order is dispatched, including tracking or delivery details if applicable.
3. Shipping Timeframes
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Standard delivery times may range from 3 to 7 business days, depending on your location.
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Delays may occur during high-demand periods or due to unforeseen logistical issues, weather conditions, or public holidays.
4. Delivery Areas
We currently ship to most serviceable regions. If your location is not covered, you will be informed at the time of order confirmation.
5. Delivery Attempts
Our delivery team will attempt to deliver your order at the provided address. If no one is available to accept the package, a second attempt may be made. In the case of repeated failed delivery attempts, the order may be cancelled.
6. Damaged or Incorrect Deliveries
If you receive a product that is damaged or not as described, please contact us within 48 hours of delivery. We will assist you with a resolution, which may include a replacement or return, based on the issue.
7. Packaging
All items are securely packed to ensure they reach you in perfect condition. Please do not accept packages that appear tampered with or severely damaged.
8. Contact Us
If you have any questions or concerns about your delivery, feel free to reach out to our support team at [email protected].